PERSONAL ATTRIBUTES
 

IN GENERAL

Outgoing personality; organizing and administrative ability; communication skills; ability to motivate staff; interest in people and their creature comforts; some practical skills; ability to work under pressure; common sense; tact; sense of humor.

FOR MANAGERS

Exceptional organizing ability; business acumen; a wish to please people; an interest in all practical
aspects of hoteliering; willingness to work hard and during what are normally considered leisure hours,

FRONT OFFICE

A friendly, helpful personality; liking for people; good memory for faces; pleasant, neat appearance; self confidence; common sense; a methodical approach; numeracy; meticulous accuracy.

HOUSE KEEPING

Organizing ability; practical approach; ability to handle and train staff.

FOOD AND BEVERAGE

Interest in food and drink; some practical ability; ability to handle people; stamina; flexibility; 
ability to work under pressure.

CHEFS AND KITCHEN STAFF

Good health; flair for cooking; knowledge and judgment of foods; willingness to do any kind of practical work.

CAREER STRUCTURE


Entry

There are two main routes of entry into a career in hotel management: 

By taking a degree/diploma course at an approved food craft institute or school of hotel management and catering, and then joining a hotel at the lower or middle management level. 

By joining a hotel that officers such a scheme as a trainee, to be absorbed into its management cadre at the end of training. For positions in areas such as Front Office, no formal training is required. 

As this department is the public face of the organization, most hotel organizations recruit young graduates with good presentation skills, personality and language articulation.